Chief Officer, Partner Relations
Susan is a proactive and respected leader with in-depth and broad experience in leading diversity and inclusion initiatives. Prior to joining the Centre, Susan had a 20+ year professional career with Xerox which included several years in sales, marketing, management and human resources.
At Xerox, Susan was selected to direct and oversee diversity and inclusion nationally to ensure the organization was an employer and supplier of choice through the promotion of the organization to corporate Canada, and through leading the organization in the achievement of numerous forms of external D&I recognition, including being named one of Canada’s Top Employers for Diversity and one of Canada’s Best Employers for New Canadians.
Susan led a senior team to build the business case and vision for D&I leading to the development of a strategy to enable the vision. She had full responsibility for developing and implementing the national D&I program from creation, execution and evaluation of results. Based on her extensive analysis of the various environments within the organization Susan customized the deliverables of the D&I program to meet their unique needs.
Susan possesses a solid track record in the development and coaching of new managers and developing and facilitating leadership and D&I training. Susan has developed, implemented, and delivered numerous training courses covering different areas of diversity and inclusion, and she has also provided individual coaching to leaders and managers to help them understand and manage biases and increase their effectiveness as leaders.
Throughout her seven years leading D&I at Xerox, Susan directed numerous project teams to analyze causes of diversity gaps in key positions and identified the actions required to close gaps. She was also responsible for the company’s compliance to the Federal Contractors Program as part of doing business with the different levels of government, and adherence to the established Employment Equity Act.
Susan was an organizing force behind ITAC’s ‘Diversity Forum’ which was put in place to address the under-representation of women on the ITAC Board and in the industry in general. She was a pioneering force in the establishment of this forum, working to ensure that ITAC pursued the appropriate goals. Her network of personal contacts helped to establish a robust forum, setting realistic goals and was a major contributor to what the group achieved.
Susan is one of the three Founding Members of the ‘Diversity Roundtable’, which started as a grassroots group and is now a registered non-profit organization. Susan has demonstrated strong interpersonal skills and extensive experience working with senior leaders both inside and outside an organization and has been invited to speak at numerous events. Her passion for diversity and inclusion in the workplace has been one of the key reasons for her success.
Susan holds a MBA from Athabasca University.